The Effect of Home Care Service Quality on Patient Satisfaction
DOI:
https://doi.org/10.61099/junedik.v1i2.19Keywords:
long-term care, patient satisfaction, personal satisfaction, trustAbstract
The influence of the quality of home care services on patient satisfaction is an important aspect in the world of health services. Home care is a health service provided by medical personnel or other health professionals in the patient's home, usually to patients who need long-term care or patients with health conditions that make it impossible to come to a health facility. The study aims to determine the effect of the quality of home care services on patient satisfaction. Quantitative descriptive research design with analytical survey type using crosssectional survey approach. The results showed the quality-of-service p value 0.001, home care service p value 0.008, patient satisfaction p value 0.000, patient trust variables with significant values 0.000 < 0.005. It can be concluded that patient trust has a very important role in influencing the level of patient satisfaction and is likely to affect the quality of home care services. Psychologically, it will also affect the level of trust in the institution and service products. Home Care is needed by the community as a form of attention and concern for health workers to residents or communities in need
Downloads
References
S. Suprapto, “Hubungan Komitmen Dan Kepuasan Perawat Dengan Prestasi Kerja Perawat Pelaksana Rumah Sakit DiMakassar,” J. Ilm. Kesehat. Sandi Husada, vol. 7, no. 2, Dec. 2018, doi: 10.35816/jiskh.v8i2.59.
T. C. M. Suprapto and N. S. N. Lalla, “Environmental and Personality Influences on Nurse Discipline Public Health Center,” Int. J. Nurs. Educ., vol. 12, no. 4, pp. 271–274, Apr. 2020, doi: 10.37506/ijone.v12i4.11262.
Lina Yunita, Rasi Rahagia, Fauziah H. Tambuala, A. Suyatni Musrah, Andi Asliana Sainal, and Suprapto, “Efektif Pengetahuan dan Sikap Masyarakat Dalam Upaya Pencegahan Tuberkulosis,” J. Heal., vol. 10, no. 2, pp. 186–193, Jul. 2023, doi: 10.30590/joh.v10n2.619.
S. Suprapto, T. C. Mulat, and N. S. N. Lalla, “Nurse competence in implementing public health care,” Int. J. Public Heal. Sci., vol. 10, no. 2, p. 428, Jun. 2021, doi: 10.11591/ijphs.v10i2.20711.
N. S. N. L. Dr. Suprapto Suprapto A. Pananrangi M, “Effect Of Performance Of Hospital Nurses In Makassar City Indonesia,” Webology, vol. 18, no. 2, pp. 1605–1612, 2021.
W. H. A. Susanto, I. Syarif, M. M. M. Mulki, N. Nordianiwati, and M. K. Menga, “The Attitude of the Head of the Family About the Prevention of Diseases with Dengue Hemorrhagic Fever,” J. Edukasi Ilm. Kesehat., vol. 1, no. 1, pp. 18–23, Apr. 2023, doi: 10.61099/junedik.v1i1.7.
Y. Yunike, I. A. Tyarini, S. Evie, H. Hasni, D. Y. Suswinarto, and S. Suprapto, “Quality of Health Services to the Level of Patient Satisfaction,” J. Ilm. Kesehat. Sandi Husada, vol. 12, no. 1, pp. 183–189, Jun. 2023, doi: 10.35816/jiskh.v12i1.990.
W. Suryandartiwi, M. Tifani, and A. Salim, “Pengaruh Kualitas Pelayanan Tenaga Administrasi Rumah Sakit Terhadap Kepuasan Pasien Di Unit Instalasi Rawat Jalan Rumah Sakit Umum Daerah Arifin Achmad Provinsi Riau,” J. Hosp. Adm. Manag., vol. 3, no. 2, pp. 30–40, Dec. 2022, doi: 10.54973/jham.v3i2.294.
E. Elfina, B. Syam, and S. Z. Nasution, “Kepemimpinan Klinis terhadap Kualitas Pelayanan Keperawatan,” J. Telenursing, vol. 4, no. 2, pp. 706–720, Nov. 2022, doi: 10.31539/joting.v4i2.4233.
C. D. Banunaek, Y. E. P. Dewi, and R. K. Andadari, “Dilema Etik pada Profesionalisme Perawat terhadap Kualitas Pelayanan Keperawatan,” J. Kepemimp. dan Manaj. Keperawatan, vol. 4, no. 2, pp. 110–120, Nov. 2021, doi: 10.32584/jkmk.v4i2.1143.
T. Afaneh, F. Abu-Moghli, and M. Ahmad, “Nursing-sensitive indicators: a concept analysis,” Nurs. Manage., vol. 28, no. 3, pp. 28–33, Jun. 2021, doi: 10.7748/nm.2021.e1982.
K. Dimino, A. E. Learmonth, and C. C. Fajardo, “Nurse Managers Leading the Way: Reenvisioning Stress to Maintain Healthy Work Environments,” Crit. Care Nurse, vol. 41, no. 5, pp. e1–e7, Mar. 2021, doi: 10.4037/ccn2021463.
A. Anggeraeni, H. K, N. Nordianiwati, and C. T. Lumintang, “Nurses’ Attitudes and Behaviors Towards Nosocomial Infection Prevention,” J. Edukasi Ilm. Kesehat., vol. 1, no. 1, pp. 37–42, Apr. 2023, doi: 10.61099/junedik.v1i1.11.
C. Galambos, M. Rantz, L. Popejoy, B. Ge, and G. Petroski, “Advance Directives in the Nursing Home Setting: An Initiative to Increase Completion and Reduce Potentially Avoidable Hospitalizations,” J. Soc. Work End. Life. Palliat. Care, vol. 17, no. 1, pp. 19–34, Jan. 2021, doi: 10.1080/15524256.2020.1863895.
M. J. Rantz et al., “Successfully Reducing Hospitalizations of Nursing Home Residents: Results of the Missouri Quality Initiative,” J. Am. Med. Dir. Assoc., vol. 18, no. 11, pp. 960–966, Jul. 2017, doi: 10.1016/j.jamda.2017.05.027.
N. Roux and T. Benita, “Best practices for burnout self-care,” Nurs. Manage., vol. 51, no. 10, pp. 30–35, Oct. 2020, doi: 10.1097/01.NUMA.0000698116.82355.0d.
P. Putri, I. A. Susanti, S. Mardijanto, and M. Mukhtar, “Factors Associated With Caring Among Nursing Students in Rural Area, Indonesia: A Cross-Sectional Study,” J. Kesehat. Masy., vol. 18, no. 4, pp. 574–581, Apr. 2023, doi: 10.15294/kemas.v18i4.41962.
M. N. Arrini, A. A. Putri Pertiwi, and U. Noviana, “The Application of Mataraman Javanese Manners in Patient Care,” J. Transcult. Nurs., vol. 34, no. 3, pp. 181–186, May 2023, doi: 10.1177/10436596231152217.
C. R. Nengsih, M. Mulyati, and A. Novilla, “Sikap dalam Dilema Etik dan Sikap Profesional Perawat terhadap Kualitas Pelayanan,” J. Keperawatan Silampari, vol. 6, no. 1, pp. 366–376, Oct. 2022, doi: 10.31539/jks.v6i1.4386.
S. Suprapto, “Nurse Compliance using Basic Personal Protective Equipment in Providing Health Services Nursing Actions,” Int. J. Med. Public Heal., vol. 10, no. 3, pp. 119–121, Sep. 2020, doi: 10.5530/ijmedph.2020.3.25.
S. Suprapto, T. C. Mulat, and N. S. Norma Lalla, “Relationship between Smoking and Hereditary with Hypertension,” J. Kesehat. Masy., vol. 17, no. 1, pp. 37–43, Jul. 2021, doi: 10.15294/kemas.v17i1.24548.
S. Hamid, “Ethical Issues Faced by Nurses during Nursing Practice in District Layyah, Pakistan,” Divers. Equal. Heal. Care, vol. 13, no. 4, Jul. 2016, doi: 10.21767/2049-5471.100068.
Additional Files
Published
How to Cite
Citation Check
License
Copyright (c) 2023 Zusana A. Sasarari , Viyan Septiyana Achmad , Ali Syahid Bayau Naka, Nur Andani
This work is licensed under a Creative Commons Attribution 4.0 International License.
Statement:
The authors retain the copyright of this work and grant Jurnal Edukasi Ilmiah Kesehatan the right of first publication. The work is simultaneously licensed under Creative Commons Attribution 4.0 International License (CC BY 4.0), which permits use, distribution, and reproduction in any medium, provided the original author(s) and the initial publication in this journal are properly credited. The authors are permitted to copy and redistribute the published version of the work, including posting it to an institutional repository or including it in a book, with acknowledgment of its initial publication in Jurnal Edukasi Ilmiah Kesehatan.
